WHO WE ARE

With a history dating back over 40 years, NOVUS is an innovator and the leading industry expert in windshield repair and replacement. With the safety of our customers as our top priority, we at NOVUS are committed to providing you with great results thanks to our technical expertise and customer-first mindset.

OUR BEGINNINGS

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The history of NOVUS goes back to the early 1970s when Dr. Frank Werner, a retired aircraft engineering company owner, left his corporate job to focus on his passion for inventing. After experiencing damaged windshields three times and having to have the windshield replaced each time, Werner wondered if there was a way to repair damaged windshields. His curiosity coupled with help from chemical engineer Bill Wiele led to the invention of windshield repair, which Werner then patented.

Following that, Werner and Wiele built a business plan on how to introduce windshield repair to the general market for the first time.  Their first company, a business called Keinath Incorporated (named after Werner’s business partner, Gerald Keinath), was located in the basement of Werner’s home. Soon after, Keinath Incorporated became NOVUS (meaning “new” or “innovative” in Latin), and in 1985 NOVUS became a full-fledged franchise company.

Since its inception, NOVUS has been the industry leader in research and development for windshield repair. NOVUS has been awarded more U.S. patents for windshield repair than the rest of the windshield repair industry combined, and continues to be a leading force in the market.

OUR GOAL

At NOVUS, we believe that it is our responsibility to consistently provide the highest quality of service and products in the market. This means going beyond customer expectations and doing what is right. It includes being a good neighbor in the community, holding oneself accountable to both our fellow franchisees and the entire NOVUS organization, and integrating social and environmental priorities within our service.

By choosing NOVUS for your glass repairs, you are being serviced by “The Windscreen Repair Experts”, who offer uncompromising quality and value in NOVUS products and service delivered by people who care.

OUR VISION

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To be the windshield repair expert of your choice, offering the highest quality windshield repair and replacement service in our community.

OUR PROMISE

Your safety is our number one priority. Our team of dedicated and well-trained technicians will provide the best care and offer you uncompromising quality and value in NOVUS products to meet your needs.

WHY CHOOSE NOVUS

  • Your safety is our number one priority

  • Get your windshield repaired by the company that invented the process

  • A dedicated team of well-trained technicians who are able to best advise on your needs

  • Your repairs done right, the first time!

  • Mobile service: if you can’t come to us, we come to you!

  • Nationwide guarantee on our windshield repairs

  • Experience dealing with insurance companies: NOVUS has built strong relationships with major and independent insurance companies and we provide a hassle-free experience by handling the paperwork involved with processing your auto glass insurance claims!

  • Most insurance companies cover the cost of your deductible when you choose NOVUS

INFORMATION FOR OUR PARTNERS

INFORMATION FOR FLEETS

NOVUS is a well-known and trusted company for the running and maintenance of your fleet of vehicles. We are able to service all types of vehicles ranging from cars to trucks and even heavy commercial vehicles. Whether you have a small fleet of 3 cars or over 10,000 vehicles in your fleet, NOVUS is able to provide for you or your company’s needs.

Our team of dedicated and well-trained NOVUS technicians is on hand to offer your fleet efficient and safe windshield repair/replacement at a competitive rate. With over 40 years of experience in the windshield repair and replacement industry, we know that time is money, especially for our commercial customers. As such, we are committed to ensuring that your company’s vehicles are safely back on the road as soon as possible. Our services are available for any size of fleet of cars, vans, trucks or machinery.

WHY CHOOSE NOVUS FOR YOUR FLEET SERVICES

  • The most technologically advanced equipment and resins

  • The ability to repair complex windshield damage including combination breaks and cracks originating from the side of the windshield

  • Intensive on-going research and development programs

  • Free preventive maintenance vehicle inspection program

  • Nationwide guarantee on repairs and leak-free replacements

  • Flexible service hours

  • Customer-friendly 800 phone number and service representatives

  • National network with over 2000 affiliated locations worldwide

  • Fully insured local representation with Nationwide Lifetime Guarantee

NOVUS also conducts education presentations on professional windshield repair and replacement practices that may be helpful as “Safety Meetings” for your company.

If you are a fleet or commercial customer, call us at (800) 378-7061 or email a request directly to cye@novusglassrepair.com for more information.

INFORMATION FOR INSURANCE COMPANIES

Over the years, NOVUS has built strong relationships with major and independent insurance companies. We are pleased to be the workshop of choice for numerous insurance companies across the country. Our partnerships with insurance companies and agents mean that together we can better help you service your customers.

NOVUS promises that we will provide each of your clients the highest possible technical service; we service your windshield needs right, the first time and every time. Other than our technical expertise, we value providing exceptional customer service. Through clear communication, we hope to build a relationship of trust between insurance companies, our customers, and us so that the process of auto repair can be as smooth as possible.

OUR GUARANTEE TO YOU

Your safety is our top priority! As the inventor of windshield repair and an industry leader for over 40 years, we at NOVUS are committed to provide you with the best technical expertise and exceptional customer service.

At NOVUS, we have a “Repair First, Replace When Necessary”® policy. This policy is not only cost-friendly for our customers, it is also environmentally friendly! Moreover, by repairing your windshield instead of replacing it, we ensure that the factory seal on your windshield is maintained which means a higher confidence level on the structural integrity of your vehicle!

At NOVUS, we use the highest quality windshields and auto glass repair products. Plus, our dedicated technicians are well-trained and fully qualified to do a top-notch job on your vehicle.

NOVUS is the company that invented the windshield repair process and we are confident that our repair work is of the highest quality. That is why NOVUS offers you a lifetime nationwide warranty on the following:

WINDSHIELD REPAIR

NOVUS guarantees its windshield repair will not crack further and will pass vehicle inspection in all states, for as long as you own your vehicle, or we will refund the price of the original repair.

Or, a complete refund will be given as credit toward the purchase of a new windshield from the NOVUS facility that repaired the windshield. In the event that a NOVUS facility is not able to replace the windshield, the price of the original repair will be refunded.

AUTO GLASS PRODUCTS

Your replacement glass is warranted against defects in material and workmanship as long as the original customer owns the vehicle. This warranty expires when you sell your vehicle.

This warranty will become void should breakage or damage occur due to vandalism, theft, acts of God, or self-inflicted damages. NOVUS Auto Glass Repair & Replacement will not be liable for consequential damages in states which allow this exclusion. Should any defect occur (other than due to owner negligence), we will supply and install all necessary parts free of charge.

The sealing of any unit is guaranteed with the exception of leaking due to body deterioration.

We guarantee that you will be satisfied with the results and service we can provide you here at NOVUS!

With our guarantee, you can have peace of mind that any repair work done by us at NOVUS is of the highest quality. In the event that you encounter any problems following our service, please get in touch with us so that we can resolve the issue.

%
CUSTOMER
SATISFACTION
WINDSHIELDS REPLACED
PER DAY
WINDSHIELDS REPAIRED
PER DAY
HEADLIGHTS RESTORED
PER DAY
  • "I found Novus doing a search on the internet after my windshield cracked. I called and had a very pleasant conversation with the man on the phone. They gave me a really good price and set up the appointment for the next day. I had the work done and had nothing but a great experience! Very friendly shop for sure."

    Susan F.
  • "I LOVE Cye! He fixed my windshield and was so nice. Great communication and very friendly staff. I will be the first to recommend these guys."

    Stacy W.
  • "I called Novus for a mobile ding repair and Cye came out the same day and explained the process to me which I thought was pretty cool. He made the repair which saved my windshield from cracking. Very happy about that! I have already referred these guys to two people. Great company! "

    Steve D.
  • "I’m so happy there is a Novus Windshield in Redmond. I used to use them several years ago when I lived in San Diego and always had the best repairs done. I was not disappointed. I was able to get in right away and received excellent service. Super nice guys too!"

    Karen G.
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